Choose a topic below: getting started, account & device management, payment methods, and community support.
Name the product, your Windows version and the error text (a screenshot helps); for orders, the order number. We usually answer within 15 minutes to 4 hours, complex cases and PC binding resets within 24 hours.
Пароль, ключ активации и платёжные реквизиты отправлять не нужно. Никому не сообщайте данные для входа в аккаунт.
Instant release alerts and 14 game-specific topic chats in Telegram, automatic subscriber role sync in Discord, menu showcases on YouTube, and ready-made player presets in the Workshop.
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Every subscription is a one-time payment for the selected duration — there are no recurring charges or saved cards. Any payment gateway fee is shown upfront before confirmation. After payment, open "Payments" to download your PDF invoice and store receipt.
Each plan applies to one specific game product. In "Subscriptions" you can view active expiration dates and freeze or unfreeze your subscription anytime.
If a product enters "Updating" status after a game patch or scheduled maintenance for more than 6 hours, the system automatically credits all active subscribers of that product with 100% of the downtime plus bonus hours once maintenance completes — no support ticket needed. You can also manually freeze your subscription anytime in "Subscriptions".
Your license binds to 1 PC. If you changed computers or upgraded hardware, open "Devices" in your dashboard and submit a device binding reset request with a brief note — our moderators will review it promptly.
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